NEED A REPAIR?
Sun Coast Coverings has been in the Barrier Cover Business for over 30 years. This experience provides us with the expertise needed to manufacture, deliver, support and repair barrier covers for our customer base. Should you have a cover that is in need of a repair, please call us at 947-734-1232, email us at firstname.lastname@example.org or utilize our contact us page to send us details of your request.
Sun Coast Coverings utilizes UPS and FedEx for all shipments. Should another carrier be desired, please let us know and we would be happy to send your shipment in this manner.
If we confirm that an order is lost in shipping, we will immediately ship a replacement item with priority shipping. Covers and All is not responsible for delays caused by independent shipping carriers.
Questions? Call 734-947-1232 or Contact Us.
To submit a return request please visit our Returns Instruction Page. Before submitting a request, carefully read our Return Policy below.
Sun Coast Coverings guarantees that product you ordered will arrive in new condition, be free of defects. Our guarantee is only for confirmed orders and orders placed using our design selector.
If your item fails to meet the criteria above, we will exchange the item for no additional charge (aside from price differences).
Sun Coast Coverings will accept return requests of items purchased within 30 days of receipt. Following the 30 day period, we cannot process any returns or exchanges for any reason.
Sun Coast Coverings cannot accept returns of items purchased through any other reseller. If you are trying to return a product purchased from a retailer please contact them at the point of purchase.
Sun Coast Coverings will only accept one return on an original order. In the event that you receive an exchange or replacement, we will not accept this replacement for a refund or exchange for any additional items.
Return Terms and Conditions
- Returned merchandise cannot be used or dirty. It must be in new, unused, and sellable condition.
- If an item is returned for any reason other than a defect in material or workmanship, there will be a 20% restocking charge in addition to the customer paying the cost of shipping the item back to us.
- All returns are subject to inspection prior to processing. Upon approval, Sun Coast Coverings will issue an RMA number. These RMA numbers are valid for 30 days. All returns must be received within 30 days following of approval and have a valid RMA number. Any return received after 30 days of opening the RMA will be subject to an additional 10% restocking fee.
- An additional 10% restocking fee will be applied to all returned products received without return authorization.
- Replacements are shipped upon receipt of your return item. This process can take 7-10 business days from the time the returning product is shipped back to us. It is recommended that you retain any tracking number for you returning package. All returns are subject to inspection prior to processing.
- Refunds for unused items are for the item only. Shipping charges are non-refundable, and customers are responsible for shipping the product back to Sun Coast Coverings. In some cases customers may be responsible for the shipping costs of the replacement item.
- Sun Coast Coverings is not responsible if your delivery is not received due to circumstances beyond our control. Tracking information is provided to you via email automatically once your order ships. We do not require a signature upon delivery and thus must insist that you ship your orders to a secured and safe destination.
- Sun Coast Coverings will only accept one return on an original order. In the event that you receive an exchange or replacement, we will not accept this replacement for a refund or exchange for any additional items.
- If a package is deemed undeliverable or refused and it is returned to us, we reserve the right to charge the customer for all shipping fees and an additional 10% restocking fee.
- All exchanges are final. No products that have been received as an exchange are allowed to be returned.
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